Terms & Conditions

We believe in being transparent and fair. Here is what you need to know about using Null Bugs.

1. Acceptance of Terms

Welcome to Null Bugs. By using our website, services, and products, you are agreeing to follow these Terms and Conditions. We want you to understand exactly what we offer and what we need from you to deliver the best service possible.

If you do not agree with any part of these terms, please contact us before proceeding. We are always happy to discuss our policies and answer any questions you might have.

2. Service Overview and What You Get

Null Bugs provides a range of web services and solutions, including Website as a Service (WaaS), domain registration, web hosting, and custom software solutions. Each of these services comes with specific features and capabilities designed to support your business needs.

Different subscription plans offer different features and benefits. We encourage you to review your chosen plan carefully to understand exactly what is included. If you have any questions about what your plan covers, our support team is here to help.

3. Subscription Terms and Billing

How Subscription Works

Your subscription begins on the date you sign up and continues on a monthly or annual basis depending on your plan. You will be billed according to your selected billing cycle.

Payment and Billing

We accept various payment methods for your convenience. Your payment will be processed automatically on your renewal date. If a payment fails, we will notify you and work with you to resolve the issue. We never want to interrupt your service unexpectedly.

Pricing and Changes

The pricing you see when you sign up is what you will pay for your initial subscription period. If we need to change our prices in the future, we will give you at least 30 days' notice before the change takes effect. You will always have the opportunity to review the new pricing and decide whether to continue with our service.

Free Trials

Some of our services may come with a free trial period. If you do not cancel before the trial ends, your paid subscription will begin automatically. We will remind you before your trial expires so there are no surprises.

4. Ownership of Your Content and Our Intellectual Property

This is important, so we want to be crystal clear about what belongs to you and what belongs to us.

Your Content Belongs to You

Everything you create and provide to us is yours. This includes all text, images, logos, trademarks, and business assets. You retain complete ownership and control over this content. We do not claim any ownership rights to your original content.

Subdomains Remain Ours

If your plan includes a subdomain (for example, yourbusiness.nullbugs.com), that subdomain remains our property. However, you can use it for as long as your subscription is active and you follow our terms.

Custom Domains are Yours

If you register a custom domain (your own website name like yourbusiness.com) with us, it is registered in your name or managed on your behalf. Once you have paid all your subscription fees in full, you have complete rights to transfer your custom domain to another provider whenever you wish. We will not hold your domain hostage.

Our Technology is Our Property

The underlying technology that powers our services is ours. This includes our proprietary code, templates, design frameworks, and backend systems such as Null ERP and Gymkhana modules. You have the right to use these tools as part of our service, but you do not own them.

5. Your Responsibilities and Conduct

We want our services to be a great experience for everyone. To help us do this, we ask that you:

Provide Authorised Content

Make sure that all content you provide to us does not violate anyone else's copyright or trademark rights. If you use images, text, or designs that are not yours, ensure you have the proper permission to use them.

Use Our Services Responsibly

Do not use our hosting or services for anything illegal or harmful. This includes spam, malware distribution, deceptive practices, phishing, or harassment. We take these matters seriously and will take action if necessary.

Keep Projects Moving Forward

Respond promptly to our requests for feedback, assets, and approvals. This helps us keep your project on schedule and deliver results on time. We will always keep you informed if we need anything from you.

6. Cancelling Your Subscription

We want you to have complete flexibility. Our cancellation policy is straightforward and customer-friendly.

How to Cancel

You can cancel your subscription at any time simply by notifying our support team before your next billing date. No complicated processes or hidden penalties. It is that simple.

Getting Your Data When You Leave

If you decide to cancel, we will provide you with an export of your site data and all your content assets. This ensures you can take your work with you if you choose to move to another provider. We just ask that you settle any outstanding balances first.

When We Might Terminate Services

In rare cases, we may need to terminate services immediately. This would only happen if you seriously violate our terms, fail to pay what you owe, or abuse our platform infrastructure. We will always try to work things out with you first, but we reserve this right to protect our platform and other customers.

7. What We Are and Are Not Responsible For

We work hard to provide reliable services, but we want to be honest about our limitations.

What We Do Not Cover

We are not responsible for any indirect damages, such as lost profits, lost revenue, or lost data that might result from using our services. We are also not responsible for special or unusual damages that occur as a result of circumstances beyond our control.

Our Maximum Responsibility

If something does go wrong, our total responsibility to you will not exceed the amount you have paid us in the three months before the problem occurred. This helps us keep our pricing fair for everyone.

Why These Limitations Exist

These limitations exist because we need to keep our services affordable and sustainable. If we were responsible for every possible consequence of service issues, our costs would be much higher and would be passed on to you.

8. Which Laws Apply and How to Contact Us

Governing Law

These Terms are governed by the laws of India. If any disagreement arises about these terms, it will be handled through the courts in Ernakulam, Kerala.

Questions or Concerns

We encourage you to reach out if you have any questions, concerns, or suggestions about these Terms and Conditions. We are here to help and want to make sure you feel confident using our services.

You can contact us in the following ways:

We read every message and will get back to you as quickly as we can.

Final Note: We believe in being transparent and fair with our customers. These terms exist to protect both you and us, and to ensure everyone has a great experience. If there is anything in these terms that you do not understand or that concerns you, please ask. We are always happy to explain further or discuss any concerns you might have.

Thank you for choosing Null Bugs. We appreciate your business and are committed to delivering the best service possible.